Your MacBook won't turn on. The screen is cracked. The battery lasts 20 minutes. macOS is corrupted. You could haul it to the Genius Bar and wait a week — or a certified Hardwired IT technician comes to your Ottawa home or office and fixes it on-site. MacBook Air, MacBook Pro, iMac, Mac Mini — all models handled.
Every Apple computer is different. Here's what we handle for each model family on-site in Ottawa.
M1, M2, M3, and Intel MacBook Air models.
M1, M2, M3 Pro/Max, and Intel MacBook Pro models.
iMac (Intel and M-series), Mac Mini, Mac Studio.
Apple's M-series chips (M1, M2, M3 and their variants) integrate the CPU, GPU, RAM, and in some configurations the storage directly onto a single chip. This means some hardware repairs that were routine on Intel Macs — like replacing RAM or storage independently — are no longer possible through traditional means on M-series machines.
What this means for you: software repairs remain the same (macOS reinstall, malware removal, optimization, data backup, account recovery). Screen replacements and battery replacements are still done as hardware swaps and are fully serviceable on M-series MacBooks. Data recovery from M-series depends on what failed — if the logic board has a fault, recovery options are more limited, but we assess each case and tell you honestly what's possible before charging anything.
If you're not sure whether your Mac is M-series or Intel, call us at (613) 416-9482. We'll look up your model from the serial number and tell you exactly what's repairable on-site.
Every job gets a free estimate before any work begins. Prices vary by model. All repairs include a 90-day warranty and no-fix-no-fee guarantee. $25 off your first service with code WELCOME25. 10% off for seniors, veterans, students, and first responders.
| Repair Type | Typical Range | Notes |
|---|---|---|
| MacBook screen replacement | Call for quote | Varies significantly by model and year — free estimate first |
| MacBook battery replacement | $130–$220+ | Labour + battery; M-series vs Intel models differ |
| macOS reinstall / OS repair | $99–$149 | Includes driver setup and updates; file backup extra if needed |
| Mac malware / adware removal | $99–$149 | Full clean + browser reset + security tool setup |
| Mac data recovery (logical) | $149+ | Deleted files, corrupted volumes, partition issues |
| iMac speed-up / tune-up | $99–$149 | Software optimization, storage cleanup, startup management |
| Mac keyboard replacement | Call for quote | Butterfly vs scissor keyboard affects part availability and cost |
We explain every step before we start. No surprises, no repairs you didn't authorize.
We arrive at your home or office, look at the Mac, and diagnose the issue. We explain what's wrong and give you a flat-rate quote before touching anything. If the price doesn't work for you, you pay nothing.
Before any hardware work, we verify that your data is backed up. For software repairs, we back up critical files before making changes to the OS.
We perform the repair on-site — screen swap, battery replacement, malware removal, OS reinstall, or whatever the job requires. We use the correct tools and quality parts for the specific Mac model.
After the repair, we test everything: display function, battery calibration, software operation. We confirm the original issue is resolved before calling the job complete.
We walk you through what was done, explain the 90-day warranty, and leave only when you're satisfied. If any issue related to the repair returns within 90 days, we come back at no charge.
No Genius Bar queue. No transporting your iMac. We come to your home or office anywhere in Ottawa and Gatineau — Downtown, Kanata, Barrhaven, Orleans, Vanier, Nepean, wherever you are.
Most Mac repairs are done on-site the same day. Screen replacements, battery swaps, and software repairs are typically completed in 1–2 hours.
If we can't solve your Mac problem, you don't pay. We diagnose first, quote before starting, and back every repair with a 90-day warranty.
Stephane holds a CompTIA A+ certification with 20+ years of field IT experience — including extensive Mac repair work for Ottawa homes and businesses.
Yes. Hardwired IT is a mobile service — we come to your home or office anywhere in Ottawa and Gatineau. MacBook screen replacements, battery swaps, keyboard repairs, and software issues are all done on-site, same day.
You get a free upfront estimate before any work begins. MacBook screen replacements vary by model; battery replacements typically range from $130–$220 depending on the MacBook model. Software-only repairs (malware removal, OS reinstall) are generally less expensive. Our no-fix-no-fee guarantee means you only pay if the problem is resolved.
Yes. We handle M-series MacBook Air and MacBook Pro models for software issues, malware removal, data recovery, OS reinstall, and setup. For hardware repairs on M-series chips (which have integrated RAM and storage), repairability depends on the specific issue — we assess each case honestly.
Yes, in many cases. A MacBook that won't power on is often caused by a failed battery, software corruption, or a failed charging component. We diagnose on-site and tell you honestly what's recoverable and what the repair involves before any charges.
Yes. We handle iMac repairs including slow performance, macOS issues, malware removal, storage upgrades (on compatible models), and data recovery. iMac screen repairs are assessed case by case — we tell you honestly what's feasible and what it costs before starting.
We come to you — no Genius Bar lineup, no waiting days, no transporting your iMac across the city. Most Mac repairs are done at your home or office in 1–2 hours, same day. We also cover repairs the Apple Store may decline or quote at a premium.
Often yes. If the Mac itself has failed but the storage is intact, data recovery is frequently possible. For M-series Macs with storage integrated on the chip, recovery options depend on the failure mode. We assess each case and tell you what's recoverable before charging anything.
Yes. All Mac repairs are covered by a 90-day warranty. If the same issue returns after our repair, we come back and fix it at no additional charge. Our no-fix-no-fee guarantee also applies — you don't pay if we can't resolve the problem.
On-site Mac repair in Ottawa. Same-day service. Free estimate. No fix, no fee.
Or call: (613) 416-9482
Available 8am – 10pm, every day. English and French service.