Most Ottawa computer repair experiences are the same story: you pack up your machine, drive it to a shop, leave it for days, get a call with a vague diagnosis, pay whatever they quote, pick it up, drag it home, and discover your settings are gone and the problem is halfway back. I started Hardwired IT because there's a better way - I come to you.
Hardwired IT is a mobile on-site IT support service for homes and small businesses across Ottawa and Gatineau. I'm a single owner-operator, which means when you call, you're talking to the person who will actually show up and fix the problem. Most jobs are handled the same day, right at your kitchen table or home office desk. Every job is quoted upfront before I touch anything, and the no fix, no fee guarantee means you only pay when your problem is actually solved - not when I've tried my best and come up short.
My Background
I've been working in IT professionally for over 20 years - not in a call centre or a retail chain, but in the field, diagnosing real problems in real environments. My formal training includes a Computer Systems Technician diploma and a Computer Systems Technology – Network Security advanced diploma, which gave me a deep foundation in hardware, software, operating systems, and network architecture. On top of that, I hold a CompTIA A+ certification - the recognized industry standard for professional IT competency - covering hardware, software, networking, and security fundamentals.
I'm based in central Ottawa, minutes from downtown and the bridges to Gatineau, which puts the whole region within reach: Kanata and Barrhaven to the west, Gloucester and Orléans to the east, and Hull, Aylmer and the rest of Gatineau across the river. I'm fully bilingual in English and French, so you can work with me in either language from the first call to the final invoice. I'm also background-checked and insured - because you're letting someone into your home, and that should never be a question you have to ask.
What I Stand For
Hardwired IT is one bilingual, CompTIA A+ certified technician serving homes, home offices and small businesses across Ottawa and Gatineau. These are the principles every job runs on:
- Your files come first. Before I change anything on a computer, I make sure your data is safe.
- A firm quote before any work. Call, email, or use the form and you get a free quote. The price is agreed before I start, and if I can't fix it, you don't pay.
- Honest advice, even when it costs me the job. If a repair isn't worth it, I'll tell you and help you choose a replacement instead.
- One technician, start to finish. The person you talk to on the phone is the person who shows up and does the work.
- French or English, your choice. From the first call to the final invoice.
What I Work On
I fix the technology that Ottawa households and small businesses depend on every day:
- Computer & laptop repair - slow PCs, crashes, blue screens, startup failures, hardware replacement
- Virus & malware removal and security clean-up - including ransomware recovery
- Data recovery from failing, corrupted, or accidentally deleted drives
- Wi-Fi & network setup, dead-zone fixes, mesh systems, and router configuration
- Printer setup & repair and smart-home installation
- Backup & data protection, ongoing on-site IT support, and office computer repair for home offices and small businesses
- Mac repair, custom PC builds, hardware upgrades, SSD upgrades, Windows reinstalls, new device setup, and more
Where I Work
I cover all of Ottawa and Gatineau - Kanata, Barrhaven, Nepean, Orléans, Vanier, Downtown Ottawa, Gloucester, Stittsville, Gatineau, Aylmer, and Hull. If you're not sure whether you're in my service area, just ask - the answer is almost certainly yes.
Why Ottawa Chooses Hardwired IT
How It Works
Getting help is straightforward: (1) call, email, or use our online form to describe what's happening; (2) I give you a free, firm quote and book a visit, usually the same day; (3) I arrive, diagnose the problem, and fix it on-site - and you only pay if it's resolved. Wondering what repairs typically cost? See how pricing works.
Don't Just Take My Word For It
I'd rather earn your trust than ask for it. See what Ottawa customers say on the platforms below:
Ready when you are
Whether it's a frozen laptop, a Wi-Fi dead zone, a virus, or setting up a new home office - I can usually be at your door the same day. Use the form, email info@hardwiredit.ca, or call (613) 416-9482.