About Hardwired IT

Your tech problem gets fixed today — at your home or office, by a certified Ottawa IT technician who comes to you. I'm Stephane, and I come to you. Same-day service. Upfront pricing. If I can't fix it, you don't pay.

Book a Technician → 📞 (613) 416-9482

Most Ottawa computer repair experiences are the same story: you pack up your machine, drive it to a shop, leave it for days, get a call with a vague diagnosis, pay whatever they quote, pick it up, drag it home, and discover your settings are gone and the problem is halfway back. I started Hardwired IT because there's a better way — I come to you.

Hardwired IT is a mobile on-site IT support service for homes and small businesses across Ottawa and Gatineau. I'm a single owner-operator, which means when you call, you're talking to the person who will actually show up and fix the problem. Most jobs are handled the same day, right at your kitchen table or home office desk. Every job is quoted upfront before I touch anything, and the no fix, no fee guarantee means you only pay when your problem is actually solved — not when I've tried my best and come up short.

My Background

I've been working in IT professionally for over 20 years — not in a call centre or a retail chain, but in the field, diagnosing real problems in real environments. My formal training includes a Computer Systems Technician diploma and a Computer Systems Technology – Network Security advanced diploma, which gave me a deep foundation in hardware, software, operating systems, and network architecture. On top of that, I hold a CompTIA A+ certification — the recognized industry standard for professional IT competency — covering hardware, software, networking, and security fundamentals.

I'm based in Centretown, Ottawa, which puts me within reach of the whole region — a straight shot to Kanata and Barrhaven to the west, Downtown and Gatineau to the east, Gloucester and Orléans beyond that. I'm fully bilingual in English and French, so you can work with me in either language from the first call to the final invoice. I'm also background-checked and insured — because you're letting someone into your home, and that should never be a question you have to ask.

What I Work On

I fix the technology that Ottawa households and small businesses depend on every day:

Where I Work

I cover all of Ottawa and Gatineau — Kanata, Barrhaven, Nepean, Orléans, Vanier, Downtown Ottawa, Gloucester, Stittsville, Gatineau, Aylmer, and Hull. If you're not sure whether you're in my service area, just ask — the answer is almost certainly yes.

Why Ottawa Chooses Hardwired IT

📋 Formally Trained & CertifiedComputer Systems Technician · Network Security Advanced Diploma · CompTIA A+
🔒 Background-Checked & InsuredVetted technician who signs a confidentiality agreement.
🛡️ No Fix, No FeeIf I can't solve it, you don't pay for the visit.
⚡ Same-Day, On-SiteAt your door, 8am–10pm, every day.
💰 Transparent PricingFlat-rate quote before any work begins — no surprises.
🔁 90-Day WarrantySame issue returns within 90 days? I fix it free.
🍁 Canadian Owned & OperatedA local Ottawa business — not a call centre.
💬 Bilingual ServiceService en français disponible — start to finish.

How It Works

Getting help is straightforward: (1) call, text, or use our online form to describe what's happening; (2) I give you an upfront flat-rate quote and book a same-day visit; (3) I arrive, diagnose the problem, and fix it on-site — and you only pay if it's resolved. Wondering what repairs typically cost? See our Ottawa computer repair pricing guide.

Don't Just Take My Word For It

I'd rather earn your trust than ask for it. See what Ottawa customers say on the platforms below:

★ Facebook Reviews ★ Yelp Reviews Get in touch →

Ready when you are

Whether it's a frozen laptop, a Wi-Fi dead zone, a virus, or setting up a new home office — I can be at your door today. Book online or call (613) 416-9482.

About Hardwired IT — FAQ

Stephane is the owner and sole technician at Hardwired IT. He has over 20 years of hands-on IT field experience, holds a Computer Systems Technician diploma, a Computer Systems Technology – Network Security advanced diploma, and a CompTIA A+ certification. He is based in Ottawa, fully bilingual in English and French, background-checked, and insured.

Hardwired IT is a mobile on-site computer repair and IT support service for homes and businesses across Ottawa and Gatineau, owned and operated by Stephane. A certified technician comes to your door — usually the same day — to fix computers, laptops, networks, printers, and smart-home devices. You only pay if the problem is solved.

Yes — always. Hardwired IT is a mobile service. We come to you anywhere in Ottawa and Gatineau, 8am–10pm every day. No dropping off your equipment, no waiting days at a shop, no lugging your desktop across town.

Every job is quoted upfront with transparent flat-rate pricing — you know the price before I start. If I can't solve your problem, you don't pay for the visit. All repairs are backed by a 90-day warranty.

Most bookings are same-day, with the technician arriving within 2 hours of your call. We operate 8am–10pm every day including weekends and holidays, across all of Ottawa and Gatineau.

Yes. Stephane is fully bilingual and you can deal with Hardwired IT entirely in French — from the first call to the final invoice. Service en français disponible. En savoir plus en français →

Yes. Hardwired IT serves homeowners and small businesses across Ottawa and Gatineau. For businesses, we handle multi-workstation visits, network troubleshooting, Microsoft 365 setup, and ongoing on-call IT support — no retainer required.

We come to you — same day, at your home or office. Stephane diagnoses your system in context, with your full setup in front of him. Most repairs are completed in under 2 hours on-site. You're never without your computer overnight, and you only pay if the problem is solved.

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