Hardwired IT is a mobile laptop repair service across Ottawa, coming to your home to handle cracked screens, dead batteries, failed keyboards, and charging ports — no need to pack it up or drop it off at a shop. A CompTIA A+ certified technician diagnoses the laptop at your location and gives you an exact quote before any work begins.
Shipping a laptop or leaving it at a repair shop means days without your machine — and a cracked screen or loose charging port makes transport even riskier. With Hardwired IT, a certified technician comes to your Ottawa home or office with the tools and common parts for your laptop model. We handle everything — no shop drop-off required, and you get an exact quote before any work begins.
A customer in Nepean called about a Dell XPS 15 with a hairline crack spreading from the bottom corner after the lid was closed on a charging cable. The screen still lit up, so she assumed it just needed a new panel. A technician came out and diagnosed it on-site, finding that the impact had also bent the lid frame, which was pressing on the glass and would have cracked a fresh panel within weeks — so we identified the exact panel and frame parts her specific model needed. We gave her an exact quote before anything was ordered, sourced the correct parts, and returned to replace the screen and reseat the bezel at her kitchen table; the job ran about two days from the first visit to a finished repair, with no shop drop-off at any point.
Charging port repairs are the second most frequent. A loose or intermittent charge is almost always a connector issue, not a battery issue — though we test the battery too while we're there. We diagnose it on-site, identify the exact connector your model takes, source it, and return to complete the repair — all without you ever dropping the laptop at a shop.
One thing we see often: customers who waited too long after a fan started grinding. By the time they call, the CPU has been thermal-throttling for months and performance has degraded. Fan replacement combined with fresh thermal paste is a straightforward fix that restores full speed — but the longer you run it hot, the more risk of permanent damage to the board.
A certified Ottawa technician is ready. Book now — takes 60 seconds.
Or call us: (613) 416-9482
Yes. We bring the correct replacement panel for your specific model — whether it is an IPS panel in a Dell XPS, an LCD assembly in a Lenovo ThinkPad, or a Retina display in a MacBook. The replacement is done at your home or office, typically in under 90 minutes.
We service all major brands: Dell, HP, Lenovo, Asus, Acer, Apple MacBook, and Microsoft Surface — plus many others. We keep model-specific replacement parts on hand for the most common failure patterns across each brand.
We tell you honestly. If the cost of repair exceeds the value of the machine, we say so — that is part of our no-fix-no-fee commitment. In most cases, a screen, battery, keyboard, or SSD replacement extends a laptop's useful life by years at a fraction of the cost of a new machine.
Most repairs are completed in under 2 hours. Screen replacements take 45–90 minutes, battery swaps 30–45 minutes, and keyboard replacements 60–90 minutes once we arrive with the correct parts. We confirm parts and estimated time before dispatch.
Yes. Anti-reflective coating failure — often called Staingate — is a known issue on certain MacBook Pro Retina models. We can replace the display assembly on-site. We also handle flex cable fatigue that produces the "stage light" effect at the bottom of the screen.
Yes. A swollen battery is a safety concern that should be addressed promptly. We see this most often in HP Spectre and older MacBook models where the battery expands and lifts the trackpad. We remove the swollen battery, inspect for case and component damage, and install a replacement — all on-site.
Yes. A loose DC jack is one of the most common issues we repair. On Asus ZenBook and Acer Aspire models, the solder joints between the DC jack and motherboard fatigue over time from repeated plugging and unplugging. We resolder or replace the connector on-site if the board condition allows it.
We diagnose the issue on-site and provide an exact quote before any work begins. Pricing depends on the specific component, your laptop model, and parts availability — there is no generic price list because every repair is different. You approve the quote first, and you pay only after the repair is complete and verified.
Yes. We come to you with the right replacement parts for your specific model and handle screen, keyboard, battery, and charging-port repairs at your home or office.
We service all major brands — Dell, HP, Lenovo, Asus, Acer, and more — plus MacBooks for most common issues.
We'll tell you honestly. If a repair costs more than the laptop is worth, we'll say so — that's part of our no-fix-no-fee promise. Often a screen, battery, or SSD fix gives a laptop years more life.
Yes — we're mobile and serve all of Ottawa and Gatineau, usually same day, 8am–10pm every day.
No. We come to you and handle the screen replacement at your home or office — there's no shop drop-off. We confirm the correct panel for your model first, and if a part needs to be ordered we arrange a return visit. You get an exact quote before any work begins.
We can assess liquid damage on-site and recover data in many cases. Whether a full repair is viable depends on which components were affected — we'll give you an honest assessment before recommending repair vs. replacement.
No. We come to you anywhere in Ottawa and Gatineau. There's no need to pack your laptop up or risk further damage in transport. We repair it at your location.
Laptop repair cost depends on your model, the failed part, and parts pricing, so we don't quote blind over the phone. A certified technician diagnoses the laptop at your location and gives you an exact quote before any work begins. If you decide not to proceed, there's no charge under our no-fix-no-fee guarantee.
You pay nothing. Our no-fix-no-fee guarantee means if we can't resolve the issue, there's no charge. We'll also give you an honest recommendation on whether repair or replacement makes more financial sense.