Hardwired IT is a mobile laptop repair service across Ottawa, coming to your home to handle cracked screens, dead batteries, failed keyboards, and charging ports - no need to pack it up or drop it off at a shop. A CompTIA A+ certified technician diagnoses the laptop at your location and gives you an exact quote before any work begins.
Shipping a laptop or leaving it at a repair shop means days without your machine - and a cracked screen or loose charging port makes transport even riskier. With Hardwired IT, a certified technician comes to your Ottawa home or office with the tools and common parts for your laptop model. We handle everything - no shop drop-off required, and you get an exact quote before any work begins.
Example based on real jobs, with details combined and anonymized for privacy.
A customer in Nepean called about a Dell XPS 15 with a hairline crack spreading from the bottom corner after the lid was closed on a charging cable. The screen still lit up, so she assumed it just needed a new panel. A technician came out and diagnosed it on-site, finding that the impact had also bent the lid frame, which was pressing on the glass and would have cracked a fresh panel within weeks - so we identified the exact panel and frame parts her specific model needed. We gave her an exact quote before anything was ordered, sourced the correct parts, and returned to replace the screen and reseat the bezel at her kitchen table; the job ran about two days from the first visit to a finished repair, with no shop drop-off at any point.
Charging port repairs are the second most frequent. A loose or intermittent charge is almost always a connector issue, not a battery issue - though we test the battery too while we're there. We diagnose it on-site, identify the exact connector your model takes, source it, and return to complete the repair - all without you ever dropping the laptop at a shop.
One thing we see often: customers who waited too long after a fan started grinding. By the time they call, the CPU has been thermal-throttling for months and performance has degraded. Fan replacement combined with fresh thermal paste is a straightforward fix that restores full speed - but the longer you run it hot, the more risk of permanent damage to the board.
No lights, lights but no screen, or it starts and dies. The cause is usually the charger, the battery, the charging port or a failed component on the board. I test each one on the spot, so you're not paying for parts it doesn't need.
"Plugged in, not charging" is usually a worn charging port, a failing charger or a battery at the end of its life. Loose USB-C and barrel ports are among the most common repairs I do.
A battery that lasts an hour, or one that pushes the trackpad or case up, gets replaced. A swollen battery is a safety issue, so stop using the laptop on your lap or bed until it's replaced.
Cracks, lines, flicker and dead backlights. I confirm the exact panel for your model before ordering. See laptop screen repair.
Dead keys, liquid spills, unresponsive trackpads, and hinges that crack the case or stop the lid from staying up.
Dust, dried thermal paste or a worn fan (more below), or a laptop that's simply slow and needs an SSD upgrade or a clean-up.
Desktop or gaming PC instead? See PC & desktop repair.
A certified Ottawa technician is ready. Book now - takes 60 seconds.
Call (613) 416-9482, email info@hardwiredit.ca, or use the form for a free quote.
Your laptop is just trying to protect itself. When the cooling system can't keep up, the fan spins faster to compensate. It's a clever design - but it means there's usually one of these going on:
The sound itself is a useful clue:
In most Ottawa homes a laptop benefits from an internal clean every 1–2 years - sooner if you have pets or the laptop lives on carpet or bedding. Ignoring a constantly roaring fan isn't just annoying: sustained heat causes the processor to throttle (making everything slower) and shortens the lifespan of components, so it's worth addressing early. A quick blast of compressed air into the vents can help temporarily, but it often just pushes dust deeper - a proper clean means opening the laptop safely.
“The best service anyone could get. he saved my data and my laptop. He is a savior. 5/5 for everything”
“Stephane absolutely saved my bacon and my data on my dead laptop. He also was able to provide me with a back up computer and I was able to complete a on line course that I was 93 percent complete and fairly desperate to finish, as a deadline loomed. Super grateful and highly recommended.”
“Was very satisfied with Stephane and the results of all the work done. Did malware remediation, account security audit upgraded laptop with SSD and new battery, fix plug in port.”
“Repaired my laptop. Very good service. Will recommend this business to others.”
Most repairs are completed in under 2 hours. Screen replacements take 45–90 minutes, battery swaps 30–45 minutes, and keyboard replacements 60–90 minutes once we arrive with the correct parts. We confirm parts and estimated time before dispatch.
Yes. Anti-reflective coating failure - often called Staingate - is a known issue on certain MacBook Pro Retina models. We can replace the display assembly on-site. We also handle flex cable fatigue that produces the "stage light" effect at the bottom of the screen.
Yes. A swollen battery is a safety concern that should be addressed promptly. We see this most often in HP Spectre and older MacBook models where the battery expands and lifts the trackpad. We remove the swollen battery, inspect for case and component damage, and install a replacement - all on-site.
Yes. A loose DC jack is one of the most common issues we repair. On Asus ZenBook and Acer Aspire models, the solder joints between the DC jack and motherboard fatigue over time from repeated plugging and unplugging. We resolder or replace the connector on-site if the board condition allows it.
Yes. We come to you with the right replacement parts for your specific model and handle screen, keyboard, battery, and charging-port repairs at your home or office.
We service all major brands - Dell, HP, Lenovo, Asus, Acer, and more - plus MacBooks for most common issues.
We'll tell you honestly. If a repair costs more than the laptop is worth, we'll say so - that's part of our no-fix-no-fee promise. Often a screen, battery, or SSD fix gives a laptop years more life.
Yes - we're mobile and serve all of Ottawa and Gatineau, usually same day, 8am–10pm every day.
No. We come to you and handle the screen replacement at your home or office - there's no shop drop-off. We confirm the correct panel for your model first, and if a part needs to be ordered we arrange a return visit. You get an exact quote before any work begins.
We can assess liquid damage on-site and recover data in many cases. Whether a full repair is viable depends on which components were affected - we'll give you an honest assessment before recommending repair vs. replacement.
No. We come to you anywhere in Ottawa and Gatineau. There's no need to pack your laptop up or risk further damage in transport. We repair it at your location.
Laptop repair cost depends on your model, the failed part, and parts pricing, so we don't quote blind over the phone. A certified technician diagnoses the laptop at your location and gives you an exact quote before any work begins. If you decide not to proceed, there's no charge under our no-fix-no-fee guarantee.
You pay nothing. Our no-fix-no-fee guarantee means if we can't resolve the issue, there's no charge. We'll also give you an honest recommendation on whether repair or replacement makes more financial sense.