Hardwired IT provides on-site computer repair across Ottawa, sending a certified technician to your home to fix slow performance, viruses, crashes, broken hardware, and startup failures — Windows PCs and Macs alike. The technician diagnoses the problem at your location and gives you an exact quote before any work begins, usually the same day. No fix, no fee.
When you take your computer to a repair shop, you're without it for days — sometimes weeks. You transport equipment that might be fragile or heavy. The technician diagnoses without seeing your full setup: your network, your peripherals, your specific workflow. And when you get it back, you still have to reconfigure everything.
With Hardwired IT, a certified technician comes to your Ottawa home or office. We diagnose in context — seeing exactly how your system is set up, what's connected to it, and what your environment looks like. Most repairs are done in under 2 hours, at your kitchen table or home office desk. You're never without your computer overnight.
A customer in Barrhaven called because her HP Pavilion desktop had "just started being slow," taking nearly four minutes to reach the desktop and freezing every time she opened her browser. She assumed the hard drive was dying and the machine needed replacing. The diagnosis showed the drive was healthy, but a bundled PC-cleaner app, more than 30 browser extensions, and 22 programs launching at startup were choking the system. We removed the bloatware, cut the startup list down to the essentials, and cleared out the temp files — boot time dropped to under 30 seconds, all in about 50 minutes.
The second most common issue is a machine the customer thinks needs to be replaced. More often than not, it doesn't. A computer that takes 10 minutes to boot and freezes constantly is almost always running on a failing or full hard drive — not an outdated processor. An SSD swap brings it back to feeling new. We tell customers this even when the honest answer costs us a bigger job.
When we arrive, we bring diagnostic software, a kit of common parts, and the experience to tell the difference between a software fix, a hardware fix, and a situation where replacement genuinely makes more sense. We won't start work without showing you the quote first.
Every repair is done at your location — no shop drop-off, no waiting week. We handle the following on-site in Ottawa.
Pop-ups, redirects, ransomware, fake antivirus alerts — we identify and remove the infection, then harden your defences so it doesn't happen again.
Cracked, flickering, black, or dim display — we replace laptop screens on-site for most common models without you leaving home.
Broken keyboard, dead battery, failed charging port, or damaged hinge — we carry common parts and handle most laptop hardware fixes on the first visit.
Won't post, random shutdowns, component failures, power supply issues — we diagnose and repair desktop PCs at your home or office desk.
Fresh Windows installation, upgrade from Windows 10 to 11, or clean reinstall after a virus — we migrate your files and get you up and running.
Startup taking 5 minutes? Everything running slow? We clean out junk, disable hidden startup programs, and optimize your system — you'll notice the difference immediately.
Blue screen errors point to specific driver, hardware, or memory failures — we read the crash logs, identify the root cause, and fix it properly instead of just rebooting.
Not sure what's wrong? We run full hardware diagnostics — RAM, hard drive, GPU, cooling — and recommend targeted repairs or upgrades to extend your computer's life.
Deleted files, failed hard drive, or a computer that won't boot — we attempt data recovery on-site before recommending lab services, keeping costs down where possible.
Locked out of Windows, forgotten admin password, or lost access to a local account — we restore access without wiping your data.
After hundreds of on-site repairs across Ottawa, these are the issues we encounter most frequently — and fix fastest.
The most common complaint. Usually caused by too many startup programs, a failing hard drive, or insufficient RAM. Replacing an old spinning hard drive with an SSD is the single biggest speed improvement most computers can get.
Infections are increasingly common in Ottawa, especially fake CRA email attachments and tech support scam pop-ups. We see this weekly. Many cases involve adware rather than destructive ransomware — still disruptive, and removable.
Ottawa winters create dust buildup from forced-air heating systems. Clogged vents and dried thermal paste cause CPUs to overheat and shut down protectively. A cleaning and re-paste usually resolves this completely.
BSODs always have a root cause — driver conflicts, failing RAM, bad sectors on the hard drive, or Windows corruption. We read crash dump files to identify exactly what triggered it rather than guessing.
Laptop batteries degrade over time. If yours only holds charge for 30 minutes or dies suddenly, the battery needs replacement. We stock common laptop batteries and replace them on-site during the same visit.
Clicking noises, files disappearing, or the computer failing to boot are signs of a failing drive. We test drive health on-site and can perform data recovery and drive replacement in one visit when parts are available.
A cracked or flickering screen doesn't mean a new laptop. Most screen replacements take under an hour on-site. We carry panels for the most common Ottawa laptop brands — Dell, HP, and Lenovo especially.
Won't turn on, charges intermittently, or dies at 40% battery — these can be the power adapter, the charging port, or the battery itself. We diagnose the specific component before ordering anything.
Here's what actually happens from the moment you contact us to the moment your computer is working again.
Call us at (613) 416-9482 or fill out the booking form. Tell us what's happening — even "it just stopped working" is enough. We ask a few quick questions to understand the symptoms and estimate repair time.
Based on your description, we give you an estimated price range upfront. No surprises. Once the technician arrives and confirms the diagnosis, we give you a firm quote — and you decide whether to proceed.
A certified technician comes to your home or office — usually the same day, often within 2 hours. You don't pack anything up. Your computer stays where it is. The technician brings diagnostic tools and common replacement parts.
We don't guess. We run diagnostics — hardware checks, crash log analysis, malware scans, drive health tests — to identify exactly what's causing the problem. This takes 15–30 minutes for most issues.
We explain what we found and what fixing it involves. You approve the work. If we need a part we don't have on hand, we tell you honestly and schedule a return visit — no vague "we'll order something."
After the repair, we test to confirm the issue is resolved — not just that the error is gone, but that the system runs correctly. We clean up, walk you through what was done, and answer any questions before we leave.
Most clients have never had a technician come to their home before. Here's exactly what a typical visit looks like — start to finish.
Your technician arrives at the scheduled time, introduces themselves, and asks to see the device. No need to prepare anything — just show us where the computer is. We bring our own tools and don't need your equipment.
We ask you to describe the problem in your own words — when it started, what changed, whether it's getting worse. This context is genuinely useful. You won't be asked to repeat yourself or explain technical details you don't know.
You're welcome to watch and ask questions, or leave us to it — whatever makes you comfortable. We'll narrate what we're finding in plain language. We won't run up the clock with unnecessary steps.
Once diagnosed, we explain the issue without jargon. "Your hard drive is failing and needs to be replaced" rather than "the SMART data shows reallocated sectors." We tell you what it costs and what happens if you don't fix it.
Most repairs are completed on-site during the same visit — typically 1–2 hours. If a part needs to be ordered, we schedule a return visit and you pay nothing until the repair is complete.
We verify the fix worked, tidy up, and give you a plain-language summary of what was done and any follow-up steps (like enabling automatic updates, or setting up backups). Then we leave — no upsell, no subscription pushed.
Call (613) 416-9482 or use the booking form. Describe your issue — we'll ask a few questions and give you an upfront price range.
Share your address and we dispatch a certified technician to your Ottawa home or office — usually within 2 hours.
A certified technician arrives, diagnoses, and fixes your issue on the spot. You only pay if it's fixed.
No hauling your computer to a shop. We come to your home, your office, wherever you are. You stay comfortable while we work.
Most bookings are dispatched the same day, often within 2 hours. We know your computer problem can't wait a week.
If we can't fix it, you don't pay for the repair. We tell you honestly before starting whether we're confident we can help.
We serve Ottawa's full community — English and French, from Barrhaven to Vanier to Gatineau. Service dans les deux langues.
Upfront estimate before we start. No hidden fees, no surprise invoices. You approve the cost before any work begins.
Your files are never accessed without your permission. We recommend backing up before repairs and can help you do it on the spot.
When your computer breaks in Ottawa, you have choices. Here's how on-site computer repair from Hardwired IT stacks up.
| What Matters | Hardwired IT | Big Box Store | Kijiji / Marketplace |
|---|---|---|---|
| Comes to your home | ✓ Always | ✗ Drop-off only | ~ Sometimes |
| Same-day availability | ✓ Usually | ✗ Days to weeks | ~ Varies |
| No fix, no fee guarantee | ✓ Yes | ✗ Diagnostic fee regardless | ✗ Usually no guarantee |
| Upfront pricing | ✓ Free estimate first | ~ After diagnostics fee | ~ Varies widely |
| Certified technician | ✓ Yes | ✓ Yes | ~ Unknown |
| Bilingual (EN/FR) | ✓ Yes | ~ Depends on staff | ~ Unknown |
| Available evenings & weekends | ✓ 8am–10pm daily | ✗ Store hours only | ~ Varies |
| Your data stays with you | ✓ Repaired on-site | ✗ Taken to back room | ~ Unknown |
We dispatch technicians across Ottawa and the National Capital Region — including Gatineau. Service available in English and French throughout.
Not sure if we cover your area? Call (613) 416-9482 — we'll tell you right away.
In most cases we dispatch same day, often within 2 hours of your call or booking. Availability depends on your location and the time of day. Call (613) 416-9482 for the fastest response — our phone is answered 8am to 10pm every day.
Computer repair cost depends on the specific problem, your machine, and any parts needed, so we give you a free estimate before any work begins. A certified technician diagnoses the issue at your location and quotes an exact price upfront. You only pay if we fix the problem — no fix, no fee, and no diagnostic fee if we can't resolve it.
We repair Windows PCs and laptops from all major brands — Dell, HP, Lenovo, Asus, Acer, Microsoft Surface, and others. We also service Mac computers and MacBooks for most common issues including performance, malware, OS problems, and data recovery.
Yes. We handle most common Mac issues on-site: slow performance, malware, OS reinstallation, startup failures, password recovery, and data recovery. Hardware repairs requiring Apple-specific parts (like M-series chip work) may be referred to Apple, but we'll tell you that upfront.
All our repairs come with a satisfaction guarantee. If the same issue returns after our repair, contact us and we'll return at no additional charge to make it right. Parts we install carry their own manufacturer warranty.
Your data is never accessed or copied without your explicit permission. We work on-site so your device never leaves your home. Before any repair that could affect your files — OS reinstalls, drive replacements — we discuss your backup situation and can help you create one before starting.
Most repairs are completed at your home or office in under 2 hours. Complex issues like data recovery or OS reinstalls may take longer — we'll give you an honest time estimate before starting.
No — we are not a drop-off shop. A Hardwired IT technician comes directly to your Ottawa home or office. You never have to pack up your equipment or drive anywhere.
If the same problem we fixed comes back within 90 days, we return and fix it at no charge. The warranty covers the specific repair performed — not unrelated new issues.
Yes. Our technicians are CompTIA A+ certified, background-checked, and insured. We also carry confidentiality — your data and privacy are protected.
A certified technician is available now — same-day, at your door, no fix no fee.
Or call us directly: (613) 416-9482
Available 8am – 10pm, every day. English and French service.