For Your Home or Your Business
One bilingual, CompTIA A+ certified technician for homes and small businesses across Ottawa and Gatineau. Free quote by phone, email, or form.
At Home
Computers and laptops that won't start or crawl, lost photos and files, Wi-Fi dead zones, new computer setup, Macs, printers, and smart home devices.
In-home computer repair · PC & computer repair · Desktop repair · Internet keeps dropping · In-home laptop repair · Laptop batteries · Data recovery · Wi-Fi setup
For Small Businesses
On-site IT support for offices and home businesses: workstation repairs, network and Wi-Fi, structured cabling, backups that actually run, and data recovery from failed drives or NAS units. Scheduled around your hours.
Business IT support · Office computer repair · Network cabling · Backups
Every Tech Problem, One Solution
Whatever is wrong with your technology - we fix it. Browse our most-requested services below, or tell us what you need and we'll handle it. From Kanata to Orleans and everywhere in between, we come to you.
PC & Desktop Repair
Desktop won't turn on, shuts off, shows nothing on screen or sounds like a jet? Fixed at your desk, usually the same day.
Learn more →Malware & Virus Removal
Pop-ups, slow performance, strange behavior? We'll deep-clean your system and install protection.
Learn more →Windows Reinstall / Clean Install
Fresh Windows or macOS install, or upgrade to the latest version - keeping your files safe.
Learn more →PC Tune-Up & Speed Boost
Remove bloatware, optimize startup, free up space - make your computer feel brand new.
Learn more →Blue Screen / Crash Diagnosis
BSOD, random restarts, freezing? We diagnose the root cause and fix it permanently.
Learn more →In-Home Computer Repair
Desktops, laptops and Macs fixed at your home or office, usually the same day. No hauling it to a shop.
Learn more →Laptop Not Charging / Won't Turn On
Chargers, charging ports, batteries and dead laptops diagnosed on-site, with your files protected.
Learn more →Laptop Screen Repair
Cracked, flickering, or dead screen? We come to you, confirm the exact panel for your model, and fit it.
Learn more →Laptop Hardware Repair
Keyboard, battery, charging port, fan - we diagnose and replace faulty components on-site.
Learn more →Custom PC Build
Gaming rig, workstation, or budget build - we spec, source, and assemble your perfect PC.
Learn more →SSD Upgrade
Computer running slow? A solid-state drive upgrade makes it boot in seconds. Files cloned, nothing lost.
Learn more →Gaming PC Optimization
Max FPS, reduce lag, overclock safely - get every ounce of performance from your gaming rig.
Learn more →Wi-Fi & Network Setup
Dead zones, slow speeds, dropouts? We optimize your Wi-Fi coverage for every corner of your space.
Learn more →Router / Modem Configuration
New modem? Internet not working? We configure Rogers, Bell, TekSavvy and all Ottawa ISPs.
Learn more →Network Cabling
Dead network jacks fixed: wall jacks, patch panels and structured wiring panels on your existing cable. Every jack tested.
Learn more →VPN Setup & Configuration
Secure your browsing, access geo-blocked content, protect your privacy - we set it all up.
Book this →Parental Controls Setup
Keep your kids safe online with screen time limits, content filters, and activity monitoring.
Book this →Smart Home Installation
Alexa, Google Home, smart lights, thermostats, locks - we make your home intelligent.
Learn more →Printer Setup & Repair
Won't connect? Paper jams? Bad print quality? We fix wireless, USB, and network printers.
Learn more →TV & Home Theater Setup
Mount your TV, configure surround sound, set up streaming devices - the complete cinema experience.
Learn more →Security Camera Installation
Ring, Nest, Arlo, or wired systems - we mount, configure, and connect your security cameras.
Learn more →New Device Setup & Migration
New laptop, phone, or tablet? We transfer everything from your old device - contacts, photos, files.
Learn more →Peripheral Setup
Monitors, docking stations, external drives, webcams - we connect and configure everything.
Book this →Data Recovery
Deleted files, corrupted drive, dead hard disk? We recover your precious photos, documents, and data.
Learn more →Backup Solution Setup
Never lose data again. We set up automatic cloud + local backups tailored to your needs.
Learn more →Cloud Storage Setup
OneDrive, Google Drive, Dropbox, iCloud - configured properly so everything syncs seamlessly.
Book this →Email Setup & Troubleshooting
Can't send/receive? Migration to new provider? We set up your email on every device.
Learn more →IT Support & Tech Help
Ongoing IT support for your home or small business - setup, troubleshooting, and tech advice on-site.
Learn more →Office & Business IT Repair
On-site IT for small businesses - workstations, networks, staff onboarding, and same-day response.
Learn more →Software Installation & Configuration
Microsoft Office, Adobe, accounting software, specialized tools - installed and configured correctly.
Learn more →Password & Account Recovery
Locked out of Windows, email, or social accounts? We help you regain access securely.
Learn more →File Organization & Transfer
Messy desktop? Files everywhere? We organise, deduplicate, and transfer your digital life.
Book this →Tech Consultation
Not sure what you need? We assess your setup and recommend the best solutions for your budget.
Learn more →Hardware Diagnostics & Upgrades
RAM, SSD, GPU upgrades and full component diagnostics - we test, recommend, and install hardware to boost performance or fix failures.
Learn more →Something Else?
Don't see your issue? No problem. We handle virtually any tech problem. Describe it and we'll fix it.
Tell us your issue →Get a Free Estimate - No Obligation
Tell us what's wrong and you'll get a firm quote before any work begins. No surprises, no hidden fees, no pressure. Call, email, or use the form for a free quote.
Takes 60 seconds. No credit card required.
📞 Prefer to call? (613) 416-9482 · ✉️ info@hardwiredit.ca
How It Works - The Hardwired Fix in 3 Steps
Getting your tech problem solved has never been easier. No phone trees, no waiting on hold.
Tell Us What's Wrong
Pick your issue from our list or describe it in your own words. Takes 60 seconds - no tech jargon needed.
Tell Us Where You Are
Share your address and a certified technician comes to your Ottawa home or office - usually the same day.
Problem Solved
A certified technician arrives, diagnoses, and fixes your issue on the spot. You only pay if it's fixed.
Why Ottawa Chooses Hardwired IT
We Come To You
No need to unplug everything and drive to a shop. We come to your home or office across Ottawa - Downtown, Kanata, Barrhaven, Orleans, Nepean, Gloucester, Vanier, and everywhere in between.
Same-Day Service
Same-day computer repair across Ottawa. Book early in the day and I'm usually at your door the same day - no waiting days like the big box stores.
No Fix, No Fee
If we can't solve your problem, you don't pay a cent. Simple as that. We stand behind our work with a 90-day warranty.
Bilingual Service
Service en français disponible. Je parle anglais et français, au service de toute la communauté d'Ottawa.
Free Quote, Firm Price
Call, email, or use the form for a free quote. You get a firm price before any work starts - no hidden fees, no surprise charges.
Your Data Is Safe
We never access your personal files without permission. Your technician is background-checked, and your files stay private.
How We Quote & Typical Timelines
Every job starts with a free, no-obligation diagnosis. Here is what to expect for common repairs.
| Repair Type | Typical On-Site Time | Exact Quote After On-Site Diagnosis |
|---|---|---|
| Malware & virus removal | 1–2 hours | Yes - before any work begins |
| PC tune-up & speed boost | 1–2 hours | Yes - before any work begins |
| Data recovery | 1–4 hours | Yes - after initial drive assessment |
| Wi-Fi & network setup | 1–2 hours | Yes - before any work begins |
| Laptop hardware repair | 1–3 hours | Yes - after diagnostic tear-down |
| Printer setup & repair | 1–2 hours | Yes - before any work begins |
| Smart home installation | 1–3 hours | Yes - before any work begins |
| OS reinstall / clean install | 2–4 hours | Yes - before any work begins |
Why Hardwired IT Is Ottawa's Choice
Compare us to your other options. The choice is clear.
| Feature | Hardwired IT | Big Box Store | Kijiji / Marketplace |
|---|---|---|---|
| Comes to your location | ✅ Always | ❌ In-store only | ⚠️ Sometimes |
| Same-day service | ✅ Usually same day | ❌ 3-14 days | ⚠️ Maybe |
| No fix, no fee | ✅ Guaranteed | ❌ Diagnostic fee kept | ❌ No guarantee |
| Warranty | ✅ 90 days | ⚠️ 30 days | ❌ None |
| Bilingual (EN/FR) | ✅ Oui! | ⚠️ Limited | ❌ Rarely |
| Background-checked technician | ✅ Always | ✅ Usually | ❌ Unknown |
| Upfront pricing | ✅ Flat-rate quoted | ⚠️ Variable | ❌ Negotiate |
| Booking speed | ✅ 60 seconds online | ❌ Phone queue | ⚠️ Messaging |
Ottawa Service Area
We cover every corner of Ottawa and the National Capital Region. Same-day service available in all areas below.
Central Ottawa
West Ottawa
Typical Jobs
Examples are based on real jobs, with details combined and anonymized for privacy.
Example: a Job in Nepean
A typical call: a customer in Nepean got in touch because her HP desktop had "just gotten slow" - minutes to boot and freezing on every click. She assumed she needed a new computer. The diagnosis showed a healthy machine choked by bloatware and an overloaded startup list, not failing hardware. We cleared it out and trimmed the startup programs, and it was responsive again in about 50 minutes - no new computer needed.
Recovering 2.3TB From a Failed Office NAS
When a Gatineau accounting firm's four-bay NAS dropped offline with one drive already dead and a second failing, most shops would have sent it to a lab. Our CompTIA A+ certified technician imaged the dying member drive sector-by-sector on-site before touching the array, rebuilt it read-only, and recovered the full 2.3 TB - every client file and database intact, without a single disk leaving their office. That's the difference between a drop-off shop and a technician who comes to you.
What Customers Say on Google
“Stefan is an extremely bright and knowledgeable tech expert who is current and very helpful. He fixed my screen, as my system was severely hacked and made several improvements to my settings, including my printer. I would highly recommend him for any and all technical issues, a very nice way about him.”
“My computer was infected with malware and nothing was working properly. I called Stephane and he responded right away and showed up within the hour. He managed to identify several additional issues and resolved all of them, very quickly.”
“Stephane is the best. My computer crashed . We worked together to backup and restore my data. And make it faster. I was so discourage before and now I am so happy. Price is very reasonable. Thank you Stephane”
“Showed up right on time. Felt very comfortable having him in my home, my animals and baby daughter loved him. He saves the data and photos recovered off my dads computer after he died.”
“Stephane went above and beyond during my service call. Diagnosed the issue and had parts to make the repair on the spot. His computer knowledge exceeds what you typically encounter from competitors.”
“Very knowledgeable and well-trained. Diagnosed the issue quickly and got me high speed wifi in my upstairs rooms in less than an hour”
Frequently Asked Questions
Most bookings receive same-day service. For urgent issues, urgent calls are prioritized and usually served the same day - select "Urgent" when booking.
We'll give you a free, no-obligation estimate before any work begins. Every job is quoted upfront - you'll always know the price before we touch your equipment.
Absolutely. If we determine the issue can't be resolved (which is rare), or if the cost of repair exceeds the value of the device, we'll tell you honestly and you won't be charged for the visit. We'd rather earn your trust than make a quick buck.
We cover all of Ottawa - Downtown, Kanata, Barrhaven, Orleans, Nepean, Stittsville, and everywhere in between. We also serve Gatineau, Aylmer, and Hull. Basically, if you're in the National Capital Region, we'll come to you.
That's totally fine - most of our clients aren't tech experts. Just describe the symptoms in plain language ("it's slow," "it won't turn on," "weird pop-ups keep appearing") and we'll diagnose it when we arrive. You can also select "Tech Consultation" and we'll figure it out together.
Yes! I'm CompTIA A+ certified and work on both Windows and macOS. We handle Mac repairs, upgrades, malware removal, data migration, and more. We also work with iPhones, iPads, and Android devices.
Your privacy is our top priority. Your technician is background-checked, and we never access personal files without your explicit permission. Your files stay private, and you're welcome to watch every step of the repair process.
Every repair comes with a 90-day warranty. If the same issue returns within 90 days, we'll come back and fix it at no additional charge. For new parts we install, manufacturer warranties apply (typically 1-3 years).
Almost certainly. Because Hardwired IT is a mobile service, "near me" is wherever you are - we come to homes and offices right across Ottawa and Gatineau (Kanata, Barrhaven, Nepean, Orléans, Vanier, Downtown, Stittsville, Gloucester, Aylmer and Hull), usually the same day. Just call (613) 416-9482 and a certified technician comes to you.
Yes - seniors, veterans, students, and first responders get 10% off their service. It can't be combined with our $25-off-first-service offer, so we'll simply apply whichever saves you more. Just mention it when you book.
Yes - Hardwired IT is a mobile, on-site service. A certified technician comes directly to your Ottawa home or office. You never need to unplug anything, pack up your computer, or drive to a shop. Most jobs are completed same day, right where you are.
There is no call-out fee. The technician diagnoses the problem at your location and gives you a free, flat-rate quote before any work begins - exact pricing depends on the issue and any parts needed. You only pay if we fix it.
Call (613) 416-9482 or book online - a certified Hardwired IT technician can usually be at your door the same day, 8am–10pm every day including weekends.
Yes. We work patiently with seniors, explain everything clearly, and never rush. Seniors also receive a 10% discount on all services. We serve Ottawa and Gatineau, including retirement communities and assisted living residences.
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Read more →Your Tech Problem Ends Here.
Book a certified Ottawa technician now. Takes 60 seconds. Same-day service available.
Call (613) 416-9482, email info@hardwiredit.ca, or use the form for a free quote.