Computer Repair Ottawa — On-Site Tech Support.
We Come To Your Home or Office.

Most bookings receive same-day service, with technicians typically arriving within 2 hours of your booking. For urgent issues, our priority dispatch can get someone to you in as little as 60 minutes — select "Urgent" when booking.

We'll give you a free, no-obligation estimate before any work begins. Every job is quoted upfront — you'll always know the price before we touch your equipment.

Absolutely. If we determine the issue can't be resolved (which is rare), or if the cost of repair exceeds the value of the device, we'll tell you honestly and you won't be charged for the visit. We'd rather earn your trust than make a quick buck.

We cover all of Ottawa — Downtown, Kanata, Barrhaven, Orleans, Nepean, Stittsville, and everywhere in between. We also serve Gatineau, Aylmer, and Hull. Basically, if you're in the National Capital Region, we'll come to you.

That's totally fine — most of our clients aren't tech experts. Just describe the symptoms in plain language ("it's slow," "it won't turn on," "weird pop-ups keep appearing") and we'll diagnose it when we arrive. You can also select "Tech Consultation" and we'll figure it out together.

Yes! Our technicians are certified in both Windows and macOS. We handle Mac repairs, upgrades, malware removal, data migration, and more. We also work with iPhones, iPads, and Android devices.

Your privacy is our top priority. All technicians are background-checked, and we never access personal files without your explicit permission. We sign confidentiality agreements, and you're welcome to watch every step of the repair process.

Every repair comes with a 90-day warranty. If the same issue returns within 90 days, we'll come back and fix it at no additional charge. For new parts we install, manufacturer warranties apply (typically 1-3 years).

Almost certainly. Because Hardwired IT is a mobile service, "near me" is wherever you are — we come to homes and offices right across Ottawa and Gatineau (Kanata, Barrhaven, Nepean, Orléans, Vanier, Downtown, Stittsville, Gloucester, Aylmer and Hull), usually the same day. Just call (613) 416-9482 and a certified technician comes to you.

Yes — seniors, veterans, students, and first responders get 10% off their service. It can't be combined with our $25-off-first-service offer, so we'll simply apply whichever saves you more. Just mention it when you book.

Yes — Hardwired IT is a mobile, on-site service. We dispatch a certified technician directly to your Ottawa home or office. You never need to unplug anything, pack up your computer, or drive to a shop. Most jobs are completed same day, right where you are.

There is no call-out fee. The technician diagnoses the problem at your location and gives you a free, flat-rate quote before any work begins — exact pricing depends on the issue and any parts needed. You only pay if we fix it.

Call (613) 416-9482 or book online — a certified Hardwired IT technician can usually be at your door within 2 hours, same day, 8am–10pm every day including weekends.

Yes. We work patiently with seniors, explain everything clearly, and never rush. Seniors also receive a 10% discount on all services. We serve Ottawa and Gatineau, including retirement communities and assisted living residences.