Many computer problems don't need a technician at the door. Hardwired IT connects to your computer over a secure, one-time connection that you start, and fixes software problems while you watch: email, printers, error messages, slow startups and setup. It's the same local, bilingual technician who does our in-home repairs, so if it turns out to need hands-on work, we come to you.
Not a fit for remote: computers that won't turn on or start Windows, no internet connection, Wi-Fi coverage problems, and anything physical like screens, batteries, fans or drives. For those, we come to you.
Scammers pretend to be Microsoft, your bank or "tech support" and talk people into letting them connect. Our rule makes it easy to tell the difference: Hardwired IT never calls you first and never sends pop-ups. A real session only starts when you call us at (613) 416-9482 and choose to start it.
If someone already got into your computer, read the phone scams targeting Ottawa seniors and see virus and scam cleanup.
Remote sessions work anywhere you have internet. If the problem needs hands-on work, we come to your home or office in Ottawa and Gatineau.
Not sure if we cover your area? Call (613) 416-9482 - we'll confirm immediately.
“I've had Steph work on various issues on my computer over the last two years. Always a great and friendly service. This last time was fixing my printer not connecting to my computer. He got it once again. I would definitely recommend his service.”
“Stephane helped me restore access to my primary accounts, setup my account security properly. Configured automated backup tasks to ensure data integrity, and set up password manager as well as help with application installation. His expertise resolved many operatiomal problems.”
Yes, when you start it. You open the app, read us a one-time code, watch everything on your screen and can end the session at any time. The connection closes when we're done, and a new session needs a new code from you.
We never call you first and never send pop-ups. A real session only starts when you call us at (613) 416-9482. Anyone who calls you out of the blue offering to fix your computer is a scammer.
Software problems: email and Outlook, printer drivers, error messages, crashing programs, slow startups, software installs and setup help. Hardware problems, no-internet problems and computers that won't start need an in-home visit.
Existing clients are billed after the session. New clients pay upfront after a short call, by debit, credit card or Interac e-Transfer; if we can't fix it remotely, you get a refund or the amount is credited toward an in-home visit.
No. Sessions are one-time. Unattended access is only set up for established clients who specifically ask for it.
Oui. Remote sessions are available in English or French.
Call a local, bilingual technician. If it can be fixed remotely, we start right away; if not, we come to your home or office.
Call (613) 416-9482, email info@hardwiredit.ca, or use the form for a free estimate.
Available 8am - 10pm, every day. English and French service.