Hardwired IT sets up and troubleshoots email on-site across Ottawa, sending a technician to your home or office to fix send and receive errors, configure new accounts, migrate between providers without losing messages, and sync every device. The technician diagnoses the issue at your location and gives you an exact quote before any paid work begins, often the same day.
A customer in Kanata called because Outlook on her Dell desktop had "stopped working overnight" — it could still receive mail but refused to send, and she swore she hadn't changed a thing. She assumed the program was broken. The diagnosis was a security change on her email provider's side: they'd enforced two-factor authentication, which silently invalidated the old saved password Outlook was still using. We generated a new app-specific password, updated the outgoing server settings, and had it sending again in about 20 minutes — then did the same on her phone.
The second most common: a new computer where email hasn't been set up yet. The person has been accessing email through their browser as a stopgap for three weeks and is frustrated. We sit down, get the account credentials, configure the email client, set up IMAP so everything syncs, and usually also configure their phone while we're there.
Provider migrations take longer but follow a clear process. We export your existing mail using your old provider's export tool, create the new account, import the archive, and reconfigure every device to point to the new address. No messages lost, no gaps in history.
Email provider support lines can tell you what the settings should be. They can't see why your specific client on your specific machine isn't accepting them. We can. Sitting in front of your computer, we see the actual error message, check whether the right ports are open, verify the authentication method, and fix the exact issue — not a generic version of it.
For seniors or non-technical users especially, phone support is often more confusing than the original problem. We handle it in person, explain what we did, and make sure you know what to do if it happens again. Also see: new device setup Ottawa if you're setting up a new computer at the same time.
A certified Ottawa technician comes to your home or office — same day in most cases.
Or call us: (613) 416-9482
Yes — that's exactly what we do. We configure your email consistently across every device so everything syncs. One visit, all devices sorted.
Yes. We set up Microsoft 365 and Google Workspace business email, configure it on all employee devices, and handle shared mailboxes, distribution lists, and auto-reply rules. We also help small businesses migrate from a personal Gmail to a professional domain email.
Yes. Switching from Rogers webmail to Gmail, from Hotmail to Outlook 365, from one provider to another — we export your existing emails and import them into the new account so your history is preserved. We also update the configuration on all your devices to point to the new account.
The most common causes are an expired or changed password that wasn't updated in the email client, two-factor authentication blocking the app, server settings that need updating after a provider change, or a full mailbox. We diagnose and fix the exact cause on-site — usually within 30 minutes.
Yes — we configure all major email clients and providers: Microsoft Outlook, Outlook 365, Gmail, Apple Mail, Thunderbird, Rogers, Bell, Shaw, and any custom IMAP/SMTP account. If you can receive email on it, we can configure it.
Yes. We configure spam filters in your email client and account settings, create rules to automatically sort or block junk mail, and advise on best practices for reducing the volume. We can also help identify if a spam surge is the result of an account compromise.
Yes — we come to you. Home users, home offices, and small businesses across Ottawa and Gatineau. Same-day service is available in most cases.