Hardwired IT installs and configures software on-site at Ottawa homes and offices — Office and Microsoft 365, antivirus, drivers, and the programs a new computer needs. A technician installs from official sources, activates your licence, removes any conflicting old versions, and confirms everything works before leaving. We assess what you need on-site and give you an exact quote before any paid work begins.
A customer in Vanier called because Office "wouldn't install" on her new Dell Inspiron — every attempt ended with a licence error, and she'd been limping along on a free trial for weeks. She assumed she had to buy Office again. The diagnosis was simpler: she already had a Microsoft 365 subscription tied to her email, but a half-finished older install was blocking the new one. We removed the broken install, signed her into her Microsoft account, downloaded Office from the official source, and had it activated and working in about 20 minutes.
The second pattern: "I tried to install it myself and now it says the licence is already activated on another device." This happens when Office is moved between computers without properly deactivating the old install. We walk through the Microsoft account portal, deactivate the old device, and get the new install running without needing to purchase a new licence.
For antivirus specifically: we always do a clean uninstall of any previous security software before installing the new one. Two antivirus programs running simultaneously cause slowdowns and conflicts that people mistake for viruses. See also: malware removal Ottawa if you're also dealing with an infection.
Software downloaded from the wrong site often comes with bundled adware, browser extension hijackers, or in some cases, outright malware. Even for well-known programs, Google searches surface unofficial download pages that wrap the real installer in junk. We always download from the publisher's official source and verify the file before running it.
We also check for conflicting software. A previous version of the same program not fully uninstalled, an old antivirus still running in the background, a permissions issue with the Windows user account — these cause installs to fail or software to misbehave. We look for and remove them as part of every install visit.
For a new computer with multiple software needs at once, also see new device setup Ottawa — we bundle these visits efficiently.
A certified Ottawa technician comes to your home or office — same day in most cases.
Or call us: (613) 416-9482
You need to own a valid licence for paid software like Microsoft Office or Adobe. If you have a licence key or a Microsoft 365 subscription, we do the install. If you need to purchase a licence, we can help you buy the right one before or during the visit. Free software like antivirus tools and browser extensions we handle at no extra charge.
Yes — if you have multiple computers that need the same software installed, we can do them all in one visit. Microsoft 365 Family plans cover up to 6 devices, which we can set up efficiently. Just let us know how many machines are involved when you book.
That's one of the most common software calls we get. Activation errors, licence conflicts from old installs, or software that just won't run — we diagnose the exact error and fix it. Sometimes it's a clean uninstall and reinstall, sometimes it's a licence reset through the provider.
Yes — accounting software installation is part of our small business IT service. We install QuickBooks, Sage, Simply Accounting, Wave, and other specialized tools, configure them, and verify they're connecting to your data files correctly.
You'll need either a Microsoft 365 subscription, billed monthly or annually by Microsoft, or a one-time Office licence. Microsoft 365 is usually the better value since it covers multiple devices and includes ongoing updates. We help you choose the right option for your needs and get it installed and activated.
Yes. When we install new software we also remove conflicting old versions (previous Office installs, old antivirus that wasn't fully uninstalled) and can do a general cleanup of trial software and bloatware at the same time.
Yes — we come to you. Home users and small businesses across Ottawa and Gatineau. Same-day service is available in most cases.