Hardwired IT recovers computer and account access on-site across Ottawa, sending a technician to your home to reset Windows and local logins, sort out Microsoft account and PIN lockouts, and restore access without touching your files. The technician verifies ownership, diagnoses the lockout type at your location, and gives you an exact quote before any work begins, usually the same day.
A customer in Gloucester called because his Lenovo laptop suddenly refused the PIN he'd used every day, and he was locked out with years of work files behind the login screen. He assumed the laptop would have to be wiped. The diagnosis was a Windows Hello PIN failure after an update — the account itself was fine, he just needed the underlying Microsoft account password he hadn't typed in months. We verified his identity through Microsoft's recovery process, reset access without touching a single file, and had him logged back in within the hour.
The first thing we do is figure out exactly which type of lockout it is, because the fix is different in each case. A local account with a forgotten password is a straightforward reset from a recovery USB. A Microsoft account lockout requires going through Microsoft's identity verification process. A PIN failure has its own fix. Getting the diagnosis right means getting in faster and with zero risk to your data.
The most important thing we want you to know: for Windows login recovery specifically, we use methods that reset your password without touching your files. Your documents, photos, and everything else remain exactly as you left them.
We recover access to accounts and devices you own. We do this through legitimate methods — Windows recovery tools, provider identity verification, and backup authentication methods. We don't bypass security in ways that could be used for unauthorized access, and we never access your files beyond what's necessary to confirm the recovery was successful.
For accounts where the recovery email or phone number is no longer accessible, some recoveries take longer because they require working through the provider's manual identity verification process. We'll tell you honestly what's possible and how long it's likely to take before you commit.
Also see: email setup Ottawa if you want to reconfigure email after recovering your account.
A certified Ottawa technician comes to your home — same day in most cases. Your files stay safe.
Or call us: (613) 416-9482
Yes — that's our priority. For Windows login recovery, we use methods that reset your access without touching your files. For online account recovery, we work through the provider's account verification process rather than anything that would wipe data. We confirm everything is intact before we consider the job done.
Windows login recovery typically takes 30–60 minutes on-site. Online account recovery (Microsoft, Google, email) depends on what backup verification methods are available on the account — anywhere from 20 minutes to a couple of hours if identity verification with the provider is required.
This is one of our most common calls. We boot from a recovery USB drive, reset the Windows account password, and restore your login — all without affecting your files or installed programs. It's a straightforward fix that usually takes under an hour.
Yes. We work through the account recovery process with you — verifying identity, using backup codes, or working with the provider's recovery form. We know the fastest paths through each provider's verification system and can help even when the standard self-serve options have failed.
Yes. Windows updates sometimes change how Microsoft account authentication works, causing login failures. We diagnose whether it's a password issue, a Microsoft account sync problem, or a Windows Hello (PIN/fingerprint) failure and fix it appropriately.
Yes — email account recovery is a significant part of what we do. Rogers, Bell, Gmail, Hotmail/Outlook, iCloud — we help you regain access to locked email accounts and also secure them properly afterward so it doesn't happen again.
Yes. We come to your home or office anywhere in Ottawa or Gatineau. Same-day service in most cases — we know being locked out is urgent and we prioritize these calls.