On-site IT support for small offices, home businesses and home offices across Ottawa and Gatineau. One bilingual, CompTIA A+ certified technician who knows your setup: workstations, Microsoft 365 and email, networks and Wi-Fi, printers, backups and security basics. In person, not over a phone tree, and usually the same day.
Small offices and home businesses across Ottawa and Gatineau. Bilingual, on-site, usually the same day.
Call (613) 416-9482, email info@hardwiredit.ca, or use the form for a free quote.
Most small businesses don't need a full-time IT department. They need someone reliable who answers the phone, knows their setup, and can be on-site when something breaks. That's what I do for small offices and home businesses across Ottawa and Gatineau. When you call, you talk to the technician who will do the work.
Businesses that hold personal information have legal duties to protect it: PIPEDA federally, and in Quebec, Law 25 also requires reporting serious confidentiality incidents. For a small office, the practical starting point is the same: patched and protected computers, backups you can restore, and a network you control. I can review where you stand and fix the gaps.
Service is available entirely in French. Soutien informatique en français.
Examples are based on real jobs, with details combined and anonymized for privacy.
A small home-based business in Gloucester called because their shared printer and a second computer had both dropped off the network the same morning. They assumed the internet was down. The diagnosis traced it to a router that had reset itself to factory settings after a power blip, wiping the network name and printer configuration. We reconfigured the router, reconnected every device and the printer, and secured it - everything was back online in about an hour.
We handle heavier business calls too: when a Gatineau accounting firm's four-bay NAS failed with one drive dead and a second failing, our CompTIA A+ technician imaged the dying drive sector-by-sector on-site and recovered the full 2.3 TB - every client file and database intact, without a single disk leaving their office. See how our on-site data recovery works →
“Stephane helped me restore access to my primary accounts, setup my account security properly. Configured automated backup tasks to ensure data integrity, and set up password manager as well as help with application installation. His expertise resolved many operatiomal problems.”
“I was not receiving any incoming emails after my system had been compromised. Stephane helped to restore my account, which allowed me to receive emails from my loved ones.”
Yes - we support home offices and small businesses across Ottawa and Gatineau with on-site setup, troubleshooting, networking, and tech advice.
Both. Call us for a one-time fix, or set up ongoing support so you have a trusted local technician whenever something goes wrong.
Same-day service is available in most cases, 8am–10pm every day. For urgent issues we prioritise and get to you as fast as possible.
Yes - I'm CompTIA A+ certified and work on both Windows and macOS, and we also help with phones, tablets, printers, and networks.
One-time visits are pay-per-visit - great for specific issues. Ongoing support means we're your go-to tech resource for as many issues as come up. We'll discuss which fits your needs when you call.
Yes. We help residential clients with home computers and home offices, and small businesses with workstation setup, network configuration, and staff computer issues - all on-site.
Most calls are addressed same-day, 8am–10pm. For genuinely urgent situations, call us directly and we'll prioritize accordingly.
Yes - new device setup and data migration are among our most common requests. We transfer files, reinstall software, and configure your new machine so it's ready to use.