Hardwired IT repairs business computers on-site at Ottawa offices, dispatching a certified technician to fix downed workstations, network failures, malware, and email problems with no retainer or contract. The technician diagnoses the issue at your premises and gives you an exact, flat-rate quote before any work begins, working around your team's schedule to minimize downtime.
A small accounting office in Nepean called mid-morning because one of their staff workstations — a Dell OptiPlex — wouldn't boot past a black screen, and they were days from a filing deadline. They feared the data on it was gone. The diagnosis was a failed boot drive, but the files were intact on a healthy secondary disk; the SSD had died, not the data. We swapped in a new drive, reinstalled Windows and their accounting software, and moved the staff member's files across — back in operation in about two and a half hours, without disrupting the rest of the office.
Most business IT problems have a same-day solution. A workstation that won't boot has one of a small number of causes — most of them fixable on-site within a couple of hours. A network that suddenly dropped has a diagnostic path that a certified technician follows systematically, not by trial and error. Even complex situations like a malware infection on a business network or a failed Microsoft 365 setup have known, efficient resolution paths.
We serve sole proprietors, professional offices, retail spaces, clinics, and small teams across Ottawa — anywhere from one-person home offices to 15-person operations. We don't require a retainer, and you don't need an existing relationship with us to get priority business service. Call when you need us, pay for the job when it's done.
For business situations where every hour matters — a server down, complete network failure, ransomware on a business machine — call (613) 416-9482 directly rather than using the booking form. We prioritize business downtime calls for fastest dispatch.
Business IT has different stakes, different scope, and different tools. Here's how we approach office work differently from a home repair call.
Business visits often involve several machines — we scope multi-workstation jobs as a single visit and quote them accordingly. Employee onboarding, hardware deployments, and office moves are handled efficiently in one scheduled visit rather than multiple calls.
Office networks involve routers, managed switches, shared drives, VLANs, and sometimes on-premise servers. We troubleshoot business network issues — not just consumer Wi-Fi. VPN setup, remote access configuration, and network printer deployment fall within scope.
Business accounts, Microsoft 365 tenant management, Outlook configuration, email migration, and user provisioning are common business IT tasks we handle regularly. We set up new users, troubleshoot account access issues, and configure business email correctly.
Business data loss has different consequences than a home user losing photos. We implement backup strategies appropriate to your business — local backups for fast recovery, cloud backups for off-site redundancy — and make sure the backup is actually running, not just set up and forgotten.
Business downtime calls receive priority dispatch. When a team is unable to work because a critical system is down, we treat it accordingly. We also communicate ETAs clearly so you can plan around the visit.
Business clients receive flat-rate, itemized pricing — no surprise invoices. Multi-workstation and complex jobs are scoped and quoted before work begins. We can provide documentation of work performed for your records.
From single workstation failures to full office network setups, here's the scope of business IT we handle on-site.
Boot failures, hardware faults, slow performance, screen issues — diagnosed and repaired on-site. We carry common parts and can usually resolve hardware issues in a single visit.
Office network drops, slow speeds, connectivity issues across multiple workstations, and router/switch configuration for growing teams.
New Microsoft 365 tenant setup, Outlook configuration, email migration from legacy systems (including hosted POP/IMAP accounts), and user account management.
Network printer deployment across multiple workstations, printer driver configuration, scanner setup, and peripheral troubleshooting across your office.
Local backup to external drives or NAS devices, cloud backup setup (OneDrive, Backblaze, etc.), and verification that backups are actually running and complete.
Device setup and configuration, Microsoft 365 account provisioning, email setup, network access, and printer configuration — all in one visit when a new team member starts.
Malware and ransomware incidents on business machines require a systematic response — containment, removal, and hardening to prevent recurrence across your network.
Setting up remote access for employees working from home, VPN configuration, and ensuring secure remote connections to office resources.
Planning and executing the IT side of an office move: network infrastructure teardown and setup, workstation reconnection, and verification that everything works in the new space.
We know business downtime can't wait. Here's how our dispatch process works for business clients.
Call (613) 416-9482 or use the booking form. Describe what's down and the business impact. For critical downtime (whole team affected, server down), call directly for fastest response.
Based on your description, we provide an estimated price range and confirm availability. For complex jobs, we may ask a few diagnostic questions to ensure we bring the right tools and parts on the first visit.
A certified, background-checked technician arrives at your office, introduces themselves, and begins work. We communicate ETAs clearly so you can plan around the visit.
We confirm the fix is complete and your team can work before packing up. We provide a plain-language summary of what was done and any follow-up recommendations. Payment is collected when the job is complete — no advance payment required.
We don't require a contract or retainer. You call when you need us, and you pay for the job when it's done. This model works extremely well for small businesses that have occasional IT issues but don't have enough ongoing work to justify a full-time IT person or a managed services arrangement.
For businesses with recurring IT needs — quarterly maintenance visits, regular device deployments as the team grows, annual security reviews — we discuss a regular arrangement on your terms. Not a locked contract with minimum billing, but a scheduled relationship that works for your budget and cadence.
Many Ottawa small businesses use us as their on-call IT team. When something breaks, they call. When a new employee starts, they book a setup visit. When they need a second opinion on IT decisions, they call for a consultation. This is an efficient and cost-effective model for businesses where IT issues are intermittent rather than constant.
No retainer, no monthly fees, no minimum call volume. You have access to certified IT support whenever you need it, with no ongoing financial commitment when you don't.
Scoped and quoted before we start. No hourly billing surprises. Multi-workstation visits are quoted as a single job so you know the total cost upfront.
No fix, no fee applies to business clients too. If we can't resolve the issue, you don't pay. 90-day warranty on completed repairs.
Whether you're a solo consultant or a 15-person office, our service scales. One workstation or ten — we handle the visit efficiently and document what was done.
For most Ottawa small businesses with fewer than 10 employees, the answer is no — at least not yet. The annual cost of an on-demand IT relationship like ours is a fraction of a full-time IT salary, and you're only paying when you have a genuine need. A business that has three significant IT issues per year and occasional new employee setups can be fully served by on-demand IT support for a few hundred dollars annually rather than a five-figure salary.
Where a dedicated IT person or managed services arrangement makes more sense: businesses that are growing rapidly and provisioning new devices every month, businesses in regulated industries with compliance requirements that require continuous monitoring, or businesses that have complex server infrastructure requiring regular maintenance. If you're approaching that threshold, we'll tell you honestly — we'd rather give you the right advice than maintain a relationship that's no longer the best fit.
The hybrid model that works well for many businesses: use us for break-fix and hardware deployments, while designating an internal person (often an operations or office manager) to handle Microsoft 365 admin tasks and day-to-day user requests. We train that person when we're on-site and can answer questions by phone when needed. This keeps IT costs minimal while ensuring you always have a qualified resource for the work that requires a technician.
We serve businesses across the National Capital Region — from Kanata tech parks to downtown professional offices to Gatineau commercial spaces.
Not sure if we cover your location? Call (613) 416-9482 — we'll confirm immediately. Business clients can also request a callback to discuss scope and scheduling.
When a Gatineau accounting firm's four-bay NAS dropped offline with one drive already dead and a second failing, most shops would have sent it to a lab. Our CompTIA A+ technician imaged the dying member drive sector-by-sector on-site before touching the array, rebuilt it read-only, and recovered the full 2.3 TB — every client file and database intact, without a single disk leaving their office. That's the difference between a drop-off shop and a technician who comes to you.
We typically dispatch within 2 hours for business clients. For critical downtime situations — server issues, complete network failure, data loss — we prioritize accordingly. Call (613) 416-9482 for fastest response.
No. We work on a per-call basis. You pay for the job when it's done — no monthly fees, no minimum commitments. Many Ottawa small businesses use us as their on-call IT team without any long-term contract.
Yes. We regularly handle multi-workstation deployments, employee onboarding, and office network troubleshooting. Whether you have 2 computers or 20, we can manage the visit efficiently.
We handle workstation repair, network setup and troubleshooting, Microsoft 365 configuration, printer/peripheral setup, data backup implementation, VPN and remote access, malware response, and new employee device setup.
Yes. We set up Microsoft 365 accounts, configure Outlook, migrate email from older systems, and handle user account management. This is one of the most common requests from Ottawa small businesses.
The same flat-rate, transparent pricing applies. Business jobs are scoped and quoted before we start. No surprise invoices. Multi-workstation visits are quoted as a single job.
Yes. We implement both local (external drives, NAS) and cloud backup solutions appropriate to your business size. For small businesses, a tiered backup approach — local for speed, cloud for off-site redundancy — is what we typically recommend.
Absolutely. Home office setups, remote work VPN configuration, video conferencing setup, and printer/network issues are a large part of what we do for Ottawa's small business community.
Certified technician dispatched same-day. No retainer, no contract. Flat-rate pricing. No fix, no fee. Serving Ottawa businesses of all sizes.
Or call us directly: (613) 416-9482
Available 8am – 10pm, every day. English and French service. Priority dispatch for business downtime.