Drops for a few seconds, sometimes for hours, comes back on its own, and restarting the modem only works sometimes. Your provider's chatbot tells you to restart again. I come to your home, find out whether the problem is your provider's line, the modem, or something inside your home, and give you the evidence to get it fixed. You talk to me, the technician, not a call centre.
It's common to have two problems at once: a provider issue that affects the whole home, plus a computer that drops on its own. Fixing only one leaves you still frustrated, so I check both.
Intermittent problems love to behave during a visit. That's why I don't rely on a five-minute look. Windows keeps a history of past disconnects, which I read on the spot, and when needed I set up monitoring that logs your connection every second for a few days. Every drop gets a timestamp and a label: your provider's side, or inside your home.
You get a plain-language report. If the problem is your provider's, it lists the drops with dates and times, which is what gets a technician sent or a modem replaced instead of another "please restart your modem."
Examples are based on real jobs, with details combined and anonymized for privacy.
A homeowner's internet kept cutting out for his wired computer and his Wi-Fi TVs, a few seconds at a time and sometimes for hours. Restarting the modem helped only sometimes, and every call to the provider ended with a chatbot. The modem's own logs showed nothing useful. His computer's logs told the real story: two separate problems. The computer's network card had been resetting itself dozens of times a day because of power-saving settings, which I turned off and updated. Separately, the Wi-Fi history showed about twenty whole-house internet drops in two days, which matched the TVs going out. That list of times, plus the modem's signal readings, is what he took to his provider to get the line checked.
Sometimes, but not first. Most provider issues are fixable with a technician visit or a replacement modem, which your current service usually covers. If drops continue after that, fibre is generally more stable than cable because it has no signal levels or electrical interference to go wrong. If you switch, I can set up the new router, your Wi-Fi coverage and any wired connections on install day.
Call and you will talk to me directly. Free quote, usually a same-day visit.
Call (613) 416-9482, email info@hardwiredit.ca, or use the form for a free quote.
“Very knowledgeable and well-trained. Diagnosed the issue quickly and got me high speed wifi in my upstairs rooms in less than an hour”
“My computer was infected with malware and nothing was working properly. I called Stephane and he responded right away and showed up within the hour. He managed to identify several additional issues and resolved all of them, very quickly.”
“I found Stephane to be very willing to search as far and deep as necessary to solve some very complicated problems in my computer.”
Usually, yes. Windows keeps a history of past disconnects that I read on the spot, and for stubborn cases I leave monitoring running for a few days that timestamps every drop and shows whether it came from your provider or your home network.
If every device drops at the same time, it is most often the provider's line or the modem, which the provider is responsible for. If only one computer drops, it is usually that computer. I check both, because many homes have both problems at once.
I give you the evidence: dates and times of every drop and the modem's signal readings, in a report you can send or read to them. That is what gets a technician sent instead of being told to restart the modem.
A restart clears a stuck modem or reconnects a weak line for a while. If the cause is a failing modem, a bad connector or a line problem, the drops come back, which is the sign to have it properly diagnosed.
Yes. When you call, you reach me, the technician who will do the work. No call centre, no chatbot.